Returns and cancellation
What you can do when an order does not arrive as expected.
Last updated: 2026-09-02
1. Before delivery
If the order is not prepared yet, you can request cancellation through support.
Once the bouquet is made, cancellation is not always possible — fresh flowers are perishable.
2. After delivery — 48 hours
A **48-hour window** opens after delivery. If you write to support within it, the case is reviewed before the payment is released to the florist.
3. How to raise an issue
Write from the «Live support» section of your account and include the order number.
4. Refunds
With cash on delivery the money is taken at handover. If an order is cancelled after payment, the amount is returned as agreed with you.
5. This policy is not final yet
The text above honestly describes how the system works today, but the formal terms have not been through legal review.